FAQ
Do you accept refunds and returns?
- For damaged mail: Please contact me with pictures and details of your order, and we can discuss solutions accordingly!
- For lost mail: I am happy to resend your mail, please contact me if you haven't received your mail after 4 weeks
How do I manage my orders and subscriptions?
- You can edit, pause or cancel your subscription via this link
Will there be tracking?
- For my MAIL CLUB orders: It's free worldwide shipping and mails will be sent via stamps to keep our membership low, therefore no tracking
- For other prints: These are shipped separately from the monthly mails - standard shipping fees apply - and are trackable
When do you ship out your mail club orders?
- Ideally every Friday, and you will get an email notification once your order has been shipped out
When will I receive my order?
- For my MAIL CLUB orders: Members in Canada will receive their mail within 1 week of shipment. Members worldwide will receive theirs 1-3 weeks after shipment.
- For other prints: Once shipped out, here are the estimated timelines
- Canada: 2 business days
- USA: 3-6 business days
- Everywhere else: anywhere from 3-14 business days
- Please note that these are estimates, not guarantees.