FAQ
Do you accept refunds and returns?
- For damaged mail: Please contact me with pictures and details of your order, and we can discuss solutions accordingly!
- For lost mail: I am happy to resend your mail, please contact me if you haven't received your mail after 4 weeks since your shipping confirmation
How do I manage my orders and subscriptions?
- You can edit, pause or cancel your subscription via this link
Can I track my orders?
- For my MAIL CLUB orders: there is no tracking since mails are shipped via traditional stamps to keep membership low
- For other prints: Yes, if you purchased the tracking option
How do I update my address?
- You can log in here, and click Manage Subscription on the order -> Edit Shipping Address
- Please note (!!) that changes to your address will only apply to future orders, not existing ones.
How do I change the address of an existing order?
- Please email me regarding existing orders - only I can update the address for you (helia.boke@gmail.com)!
- If your order's shipped already, there will be a small Resend Fee for it to be re-sent to the correct address.
- For mail club orders: please notify me before the 24th of the month, otherwise your address change will not be guaranteed.
I resumed my subscription for the current edition, but why does it say I won't be charged until next month?
- That means you resumed your subscription after your usual billing date, so the current edition was skipped.
- However, you can just cancel your subscription and purchase a new one, as long as it's on/before the 26th of the month (EST time).
When do you ship out mails?
- For my MAIL CLUB orders: on the 27th-29th of the month
- For other prints: as frequently as possible, usually weekly
When will I receive my order?
- For Canada: your order will arrive within 1 week of shipment
- For everywhere else: your order will arrive anywhere from 1-4 weeks after shipment
If you have more questions please feel free to email me at helia.boke@gmail.com or use the Contact form ✿